1. Company information
These general conditions of online sale (the “General Conditions of Sale”) are those of the Luxembourg company RON FIELDS NUTRITION EUROPE SARL established at Chemin des Douaniers 14, L-9647 Doncols registered in the Luxembourg Trade and Companies Register under the name number B 288417 telephone number: 00352 2880460, email: tuuli@rfnutrition.eu
2. Scope
The General Conditions of Sale are applicable to all online sales by RON FIELDS NUTRITION EUROPE SARL products offered for sale on the website www.rfnutrition.eu (the “Site”) to end consumers (“Sale”) , to the exclusion of all other conditions, in particular those in force in stores.
The General Conditions of Sale applicable to the sale are those in force on the date the order is placed.
The customer is recommended to read these conditions carefully before submitting their order to us. These conditions allow the customer to know the identity of RON FIELDS NUTRITION EUROPE SARL, the way in which RON FIELDS NUTRITION EUROPE SARL will provide the products to the customer, the way in which RON FIELDS NUTRITION EUROPE SARL and the customer can change or terminate the contract, the steps to take in the event of problem and other important information.
Derogatory conditions can only be valid if they have been accepted by the parties.
RON FIELDS NUTRITION EUROPE SARL reserves the right to modify the General Conditions of Sale at any time, the new General Conditions of Sale applying to any offer or order made after the entry into force of such a modification but not to orders made before this date.
The General Conditions of Sale in force are accessible at any time on the Site.
Unless proven otherwise, the data recorded on the Site constitutes proof of all transactions between RON FIELDS NUTRITION EUROPE SARL and its customers for sales made on the Site.
The Site is accessible in French and English.
3. Order procedure
3.1. Product selection
Any order on the RON FIELDS NUTRITION EUROPE SARL online store is exclusively made on the Site.
The customer adds products to their selection by clicking on the “Add to Cart” button and continues their navigation by clicking on “Continue shopping”.
The customer can, at any time, view the products selected in their basket by clicking on the illustration of the shopping cart and take note of the payment options offered as well as the costs and delivery times.
3.2. Order registration
After selecting the product(s), the customer checks the details of his order and the price to pay and corrects any errors before confirming the order.
The customer completes the information necessary for the successful delivery of his order, then is invited to carefully read the conditions of use and the RON FIELDS NUTRITION EUROPE SARL confidentiality declaration before submitting his order to us.
The customer is then invited to select the payment method of their choice and enter the related information.
3.3. Final validation of the order
At the end of the order process, the customer accepts the “General Conditions of Sale” by clicking on the box provided for this purpose and definitively validates his order by clicking on the “Pay for your purchases” button. The click in question will have the same value as a signature within the meaning of article 1322-1 of the Civil Code. After validation of the customer's order and choice of payment method, RON FIELDS NUTRITION EUROPE SARL sends the customer an acceptance of the order electronically. The sales contract is then definitively formed.
The conditions of an order can be modified until RON FIELDS NUTRITION EUROPE SARL has confirmed the order.
Any modification of the order by the customer after a possible modification of prices will result in the automatic application of the new prices.
RON FIELDS NUTRITION EUROPE SARL reserves the right to refuse any order. In this case, an e-mail will be sent to the customer using the e-mail address provided by the customer instead of sending an order acceptance.
The Customer's account will be debited immediately after the order confirmation.
4. Proof of contract
Without prejudice to the above, the co-contracting parties accept that the computer recordings that they have made within their respective computer systems under reasonable security conditions are admitted as proof of their relationship or of the contract which binds them.
By application of this contract, it is considered that the conservation of computer data takes place under reasonable security conditions if documents are systematically recorded in an unalterable and permanent database.
5. Right of withdrawal
5.1. Right and period of withdrawal
The customer has the legal right to withdraw, without having to justify any reason, within fourteen (14) days from the date of receipt by the customer of the product ordered on the Site.
If the order is made up of several products delivered separately, the withdrawal period for all the products concerned by this order runs from the date of receipt of the last product.
5.2. Conditions for exercising the right of withdrawal
To exercise his right of withdrawal, the customer must notify RON FIELDS NUTRITION EUROPE SARL of his intention to withdraw, before the expiration of the applicable withdrawal period. To do this, he can use the following methods in particular:
- Send an unambiguous declaration clearly expressing your desire to withdraw, by letter or e-mail to the following address: RON FIELDS NUTRITION EUROPE SARL, Chemin des Douaniers 14 in L-9647 Doncols - Grand Duchy of Luxembourg, Email address : tuuli@rfnutrition.eu
For any information on the terms of withdrawal, the customer can contact RON FIELDS NUTRITION EUROPE SARL by email at tuuli@rfnutrition.eu
6. Returns and Refunds
The customer has an additional period of fourteen (14) days from notification of his intention to withdraw to RON FIELDS NUTRITION EUROPE SARL to return the products, at the expense and under the responsibility of the customer, by post to the address following: RON FIELDS NUTRITION EUROPE SARL, Chemin des Douaniers 14, L-9647 Doncols - Grand Duchy of Luxembourg.
In any event, to be eligible for a refund, the products must be returned in a condition and packaging that can reasonably be expected, taking into account the fact that the customer only has the right to carry out the checks on the product that they would have been able to carry out by purchasing at a physical point of sale, in particular the checks necessary to establish the nature, characteristics and proper functioning of the product, accompanied by their invoice purchase or a copy of the invoice in the event of a partial return.
Return of a promotional lot: when a lot is purchased and only part of the lot is returned, the discount on the lot is zero and the total amount of the discount on the lot will be deducted from the refund.
If RON FIELDS NUTRITION EUROPE SARL cannot validly raise any objection, RON FIELDS NUTRITION EUROPE SARL will reimburse the customer for all sums paid for the returned products, including delivery costs (based on the standard delivery method offered by RON FIELDS NUTRITION EUROPE SARL, using the same means of payment as that used by the customer for payment, without undue delay and at the latest within fourteen (14) days from the date of receipt by RON FIELDS NUTRITION EUROPE SARL of the withdrawal notification.
RON FIELDS NUTRITION EUROPE SARL does not reimburse any additional costs incurred if the customer has chosen a more expensive delivery method than the standard delivery method offered by RON FIELDS NUTRITION EUROPE SARL and defined as such during the ordering process.
7. Price
The customer is billed according to the prices in euros indicated on the Site and agreed in the sales contract.
Unless otherwise indicated in writing by RON FIELDS NUTRITION EUROPE SARL upon final validation of the order, prices are inclusive of taxes and standard packaging costs, plus delivery costs, RON FIELDS NUTRITION EUROPE SARL reserving the choice of means of transportation.
In the event that the customer requests to benefit from a particular means of transport, this will be the subject of a separate agreement and invoicing, without any reduction in the prices of the products.
8. Product availability
Product offers and prices are valid as long as they are visible on the Site, while stocks last.
Errors or modifications may exceptionally occur. In the event of unavailability of one of the products after placing the order, the customer is informed by e-mail (or by mail if he has not provided an e-mail address) of the unavailability of the product. /product(s) and delivery of a partial order or cancellation of the order.
In the event of total or partial cancellation of the order due to unavailability, the customer's bank account will not be debited for the sums corresponding to the unavailable products. If the debit has already been made, the customer will be reimbursed within thirty (30) days for the sums he paid for the unavailable products.
9. Deliveries
Products purchased on the Site are only available for deliveries in the European Union. They are delivered to the delivery address indicated when ordering. The customer is responsible for the accuracy of the information communicated when ordering. In the event of an error in the wording of the recipient's contact details (in particular last name, first name, street number and name, postal code, city name, telephone number or e-mail address), RON FIELDS NUTRITION EUROPE SARL cannot be held responsible of the impossibility of delivering the order.
Delivery is made by the private carrier in standard mode. The amount of flat rate shipping costs is:
12.00 euros including tax per shipment for an order up to 150 euros;
FREE for an order over 150 euros.
10. Transport – Reception – Reserves
It is up to the customer to check the conformity of the products and the condition of their packaging upon delivery and to exercise recourse against the carrier.
In the event of damage to the product, the customer must:
• Report it on the delivery slip presented by the carrier;
• Send the carrier a registered letter with acknowledgment of receipt, within a maximum of three (3) days following the day of delivery;
• Send to RON FIELDS NUTRITION EUROPE SARL simultaneously a copy of the said letter and the delivery slip, to the following address: RON FIELDS NUTRITION EUROPE SARL, Chemin des Douaniers 14, L-9647 Doncols - Grand Duchy of Luxembourg, Email address: tuuli@rfnutrition.eu
If this procedure is not followed, RON FIELDS NUTRITION EUROPE SARL will not handle any complaints.
11. Conformity of products - guarantee of apparent defects
Without prejudice to article 15, RON FIELDS NUTRITION EUROPE SARL undertakes to reimburse or exchange products that do not correspond to the order. The customer must report any detectable non-conformity and return the product(s) to RON FIELDS NUTRITION EUROPE SARL who will exchange or reimburse them as agreed with the customer in the case concerned. If the returned items are incomplete, damaged or excessively soiled, they will not be taken back by RON FIELDS NUTRITION EUROPE SARL.
12. Payment Options
Payment for products is made by Paypal or by bank/credit card. First, the customer selects the payment method of their choice.
Any payment incident will authorize RON FIELDS NUTRITION EUROPE SARL to block its deliveries.
In the case of payment by transfer, the customer is required to make a payment in accordance with the instructions appearing on the order confirmation. The order will be shipped upon receipt of payment on Bose's account according to the usual delivery times indicated in Article 9 of the General Conditions of Sale.
13. Promo codes
Promo codes are only valid for orders placed online on this website only.
• RON FIELDS NUTRITION EUROPE SARL reserves the right to refuse orders when a promotional code is not considered valid for the order placed
• Promo codes are only valid for specific products, while stocks last
• You can only use one promo code per order
• Promo codes cannot be combined with other promotions
• In the case of returning the product, you will be refunded the amount paid after using the coupon, less any shipping, gift wrapping or gift card costs.
• If part of the order is returned, the value of the reduction applied to this order will be distributed proportionally between the different products. The remaining amount will be refunded to the customer, less any shipping, gift wrapping or gift card costs.
14. Reservation of title – Transfer of risks
RON FIELDS NUTRITION EUROPE SARL reserves ownership of each product delivered until receipt by RON FIELDS NUTRITION EUROPE SARL of full payment of the amount due for said product. The transfer of risks relating to the products to the customer occurs upon delivery of the products to the consumer or failure to accept them.
In the event of non-payment, RON FIELDS NUTRITION EUROPE SARL reserves the right to take legal action for each product concerned.
15. Personal data
The Privacy Policy of the company RON FIELDS NUTRITION EUROPE SARL can be consulted on the website www.rfnutrition.eu
The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, and the preparation of invoices.
The customer's address is useful at the time of ordering in order to send them their invoice and order on time.
The customer's telephone details allow the delivery people and customer service of RON FIELDS NUTRITION EUROPE SARL to contact the customer to track their order.
The customer's email address allows RON FIELDS NUTRITION EUROPE SARL to confirm the customer's orders, as well as any responses given over the telephone by customer service.
The customer's banking information (bank card number, expiry date) is encrypted by the SSL system. They are inaccessible to a third party. Failure to provide information will result in cancellation of the order.
The recipient of this information is only RON FIELDS NUTRITION EUROPE SARL
In accordance with the “Informatique et Libertés” Law, the processing of personal information relating to customers has been declared to the National Commission for Data Protection (CNPD).
The customer has (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016) a right of access, modification, rectification and deletion of data concerning him, which he can exercise at RON FIELDS NUTRITION EUROPE SARL The customer exercises this right via: his personal space, a contact form, by email, by post.
In addition, RON FIELDS NUTRITION EUROPE SARL undertakes not to communicate, free of charge or in exchange for compensation, the contact details of its customers to a third party.
The customer acknowledges having read, at the time of placing the order, the general and specific conditions of sale set out on this screen and expressly declares to accept them without reservation.
Commercial offers from the site will be sent to the customer by email if no opposition has been issued. The customer can oppose commercial offers at any time free of charge by logging into their personal space or by post.
The site ensures that the customer collects and processes personal information while respecting privacy in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
16. Applicable legislation and competent courts
For any dispute, Luxembourg law is applicable.
In the event of a dispute, the consumer will first contact RON FIELDS NUTRITION EUROPE SARL, Chemin des Douaniers 14, L-9647 Doncols- Grand Duchy of Luxembourg, to obtain an amicable solution.
Note: In case of purchase from abroad, the customer becomes an importer in his country; he will then have to pay all local taxes according to the legislation in force in his country.